Customer Assistance Program FREE Webinar

Washington State
Department of Health

Office of Drinking Water

Hello Drinking Water Partners:

On September 30, 2021, Proclamation 20-23.16 Ratepayer Assistance and Preservation of Essential Services, more commonly called the no shut-off order, is lifted. State leaders and utility operators estimate over half a million Washingtonians have overdue water or electrical bills that could result in their services being shut off. While customer assistance and payment plan options will vary across water systems, the new Washington Water Assistance program is one option for customer’s over 150 percent of the federal poverty limit. 

What:  Free virtual workshop
When: Thursday, September 16 from 10 a.m. to 11 a.m.
Who:   Brian Sarensen, Washington State Department of Commerce
Where: Microsoft Teams Meeting

Join on your computer or mobile app
Click here to join the meeting

Or call in (audio only)
+1 564-999-2000,,787797201#   United States, Olympia

Phone Conference ID: 787 797 201#

We will cover the new federal Low Income Household Water Assistance Program (LIHWAP) and what steps are required by water systems to take part. Brian will share how Washington State is implementing this federal program through Washington Water Assistance.

For further information on this topic, please see our updated Customer Assistance website at