Customer Assistance Program FREE Webinar

Washington State
Department of Health

Office of Drinking Water

Hello Drinking Water Partners:

On September 30, 2021, Proclamation 20-23.16 Ratepayer Assistance and Preservation of Essential Services, more commonly called the no shut-off order, is lifted. State leaders and utility operators estimate over half a million Washingtonians have overdue water or electrical bills that could result in their services being shut off. While customer assistance and payment plan options will vary across water systems, the new Washington Water Assistance program is one option for customer’s over 150 percent of the federal poverty limit. 

What:  Free virtual workshop
When: Thursday, September 16 from 10 a.m. to 11 a.m.
Who:   Brian Sarensen, Washington State Department of Commerce
Where: Microsoft Teams Meeting

Join on your computer or mobile app
Click here to join the meeting

Or call in (audio only)
+1 564-999-2000,,787797201#   United States, Olympia

Phone Conference ID: 787 797 201#

We will cover the new federal Low Income Household Water Assistance Program (LIHWAP) and what steps are required by water systems to take part. Brian will share how Washington State is implementing this federal program through Washington Water Assistance.

For further information on this topic, please see our updated Customer Assistance website at

Webinar: Water Recommendations for the Next Administration

Webinar: Water Recommendations for the Next Administration   America is at a crossroads. We can continue to overlook the nation’s water problems, even as scarcity, pollution, and climate changes increase risk, or we can take steps to make our water systems more effective, resilient, and equitable.   Join us on November 18th for a discussion of the Pacific Institute’s water recommendations for the next administration with Pacific Institute President Jason Morrison, President Emeritus Dr. Peter Gleick, and Director of Research Heather Cooley. The webinar will include an overview of America’s current water woes and practical solutions for the incoming administration, on issues ranging from aging infrastructure to inequitable water access and climate change’s effects on water resources.  
Wednesday November 18 I 1:00-2:00 PM PT  
Register for free here.      
About Us Videos Blog          
Pacific Institute We create and advance solutions to the world’s most pressing water challenges.  

Welcome to the WIWSA October Newsletter!

During these challenging times when we cannot meet in person, we plan to send a monthly newsletter to keep our members up to speed with water news. We’ll send this newsletter to our email list and post it on our website. We aim to provide an easy place to find all the month’s news and upcoming events.

News from Whidbey Island Water Systems Association

  • Our September Quarterly members meeting was held via zoom. Guest speaker Jeff Tasoff of Davido Consulting Group gave a talk on Small Water System Asset Management, focusing on the equipment inventory part that many small systems find challenging. Jeff’s talk was a great preparation for our forthcoming RCAC Asset Management workshop
  • Past president of WIWSA Jim Patton is stepping down from the board to focus on running his own water system. This leaves us with a vacancy on the board. Ideally we’d like to take this opportunity to boost the representation of Group B water systems in the association by having a Group B member system join the board. Please read the full announcement here.
  • Our next Quarterly Member Meeting will be December 10th, 5:00 pm – 7:00 pm via Zoom. Please save the date. We’ll post an agenda and send a reminder email closer to the meeting.

Upcoming Events

  • RCAC is holding a free workshop on Asset Management Planning and Resources on November 10th. Save the date, and look for an email with details and a registration link in the next few days.
  • AWWA-PNW is holding an online Emergency Preparedness Workshop in two sessions on October 28th and November 4th.
  • AWWA is offering free training on Optimization & Accessing Funding to Improve Small Systems on November 30th and December 1st, following conveniently our Asset Management Training

Further details of these events are on our website

Other News 

Asset Management for Small Water and Wastewater Systems

Asset Management Planning and Resources On-line

Who:                  Decision Makers, Managers and Operators
When:                Tuesday – November 10, 2020
Session 1:        10:00 AM – 12:30 PM
Session 2:        1:00 PM – 4:00 PM
Where:               On-line Training                            Go to Training (GTT)                 

  • Understand how Asset Management impacts your budget
  • Laptop exercises and free spreadsheets provided
  • Learn what funders need during your project
  • Network with and learn from other communities

Registration Information
Don’t Wait!! Space is limited!!
Register Online

Please register early as space is limited. Once we receive your registration, we will send you confirmation. If you need to cancel, please contact Heather so a space can be provided to someone else. Thank you!

Online Registration

Details to follow

Contact Information
Heather Cannon RCAC Cell: (360) 236-3116
Dan Bannier RCAC Cell: (509) 860-5846

The mission of the EPA is to protect human health and to safeguard the natural environment — air, water and land — upon which life depends.    RCAC provides technical assistance, training and financing so rural communities achieve their goals and visions.

AWWA-PNW Emergency Management Workshop


Wednesday, October 28, 2020 at 8:00 AM PDT
Wednesday, November 4, 2020 at 12:00 PM PST
Add to Calendar


This is an online event.


Jeff Lundt
Washington WARN

2020 Emergency Preparedness Workshop – Online 

Part 1 Planning – Wednesday October 28th 

Part 2 Preparation, Training & Response – Wednesday November 4th

Both workshops start at 8:00 AM PDT and run till 11:45

These are independent sessions you can sign up for either or both and get 0.3 CEU credit

Water & Wastewater CEU Approved!

Two half-day presentations that provides a basic understanding of emergency preparedness, and the response of water and wastewater utilities in the event of emergencies and disasters.  Assessing risks, planning and preparedness will lead to utilities that function better in emergencies, work more efficiently to restore service to customers and are better able to maintain service and water quality.

Part 1 – Planning will include:

  • Water Utility Emergencies
  • Emergency Case Studies
  • Emergency Action Plan
  • Risk & Resilience 
  • Water & Wastewater Agency Response Networks
  • Business & Operational Continuity

Part 2 – Preparation, Training & Response will include:

  • Incident command system
  • Public Outreach During Emergencies
  • Tabletop & Field Exercises, Other Training
  • Personal Preparedness
  • Facility Security
  • Cyber Security

Planned instructors include:

Tom Vane – Alderwood Water & Wastewater District

Sarah Lingley. – HDR Engineers

Seth McIntosh – City of Spokane

Jeff Lundt P.E. – King County WTD

0.3 CEUs Water & Wastewater CEU (pending) for each part

Cost for each session is $60 for AWWA & WEF members and $120 for non-members.  If you or your utility are AWWA, WEF or PNCWA members you qualify for member rates.  

Workshops run from 8:00 AM to 11:45 AM PDT each day.
Register Now!

Scholarships for small utilities and students – To encourage participation from small utilities (<500 connections) two scholarships for small system operators are available. To receive the small system scholarship, please register and pay the registration fee.  Indicate on the form the name of your utility and number of connections.  If your registration is one of the first two received, your registration fee will be refunded following completion of the workshop.  Receipt of your payment marks your spot in line for the limited number of scholarships.  First Come – First Served.

Cancellation Policy – If a registrant is unable to attend the workshop and a substitute within the organization can attend, please contact Jeff Lundt at to update the information.  If unable to attend or send a substitute contact the above at least one week before the workshop for a refund (minus a $10 processing fee).  Refunds after that time will not be given. 

If the workshop is cancelled due to lack of registration or another reason, full refunds will be given.

Please note that the on-line registration system requires a unique email address for each registrant.  If you do not have a work or home email call Jeff Lundt (206/477-5582) for a work-around.