| No-Cost Webinar Training:|
Financial Recovery from COVID-19 and Customer Assistance Programs for Small Water Systems in Washington State
September 28 & 29, 2020 | 10:00am-12:30pm PT Register via Zoom Meetings Webinar 1: September 28, 2020 | 10:00am-11:30am PT
This webinar will provide an overview of the competing priorities of the water utility: serve all customers continuously and provide financial sustainability amid this crisis and beyond. We will then discuss alternative approaches to water shut offs and describe various ways that customers can be assisted, from the less direct approaches such as rate structures to the most direct approach of a formal Customer Assistance Program that pays all or a portion of customer bills.
Webinar 2: September 29 | 10:00am-11:30am PT
This ask-the expert style webinar will allow a more in-depth discussion of issues that are on the minds of water utility personnel across Washington as they address the tremendous financial considerations of the pandemic. While we expect that many utilities may have questions related to alternatives to water shut-offs and customer assistance options, utilities may ask more general questions about managerial or financial topics. Participants will be given the option of submitting questions in advance or can submit them during the webinar. Who Should Attend:
• Managers, owners, and operators of small water systems serving less than 10,000 people, including local government systems and tribal systems, as well as all other types of water systems, such as: homeowners associations, mobile home parks, resorts/campgrounds, schools, prisons, and more
• Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
• Consultants and technical assistance providers serving water systems Training Hours: Approved for 0.3 CEU for attendees that participate in the entire series. Trainers: Heather Himmelberger, Director, Southwest Environmental Finance Center at the University of New Mexico and Shadi Eskaf, Research Director, Environmental Finance Center at the University of North Carolina Chapel Hill Contact: Allison Perch, firstname.lastname@example.org
The Smart Management for Small Water Systems program is administered by the Environmental Finance Center Network (EFCN), a university-based organization creating innovative solutions to the difficult how-to-pay issues of environmental protection and improvement.
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“First we are protecting our workers. We are no longer having morning meetings, cancelling all customer meetings and not allowing anyone into our offices. I have also instructed all the guys to stay away from all customers, maintain the ten foot distance.
If we become short staffed, we will focus on the chlorinated and filtered systems and, of course, cancel all projects. We can actually manage with 3-4 guys, but it is tough, very tough. We’ve all talked and all know what we have to do, if it gets that bad. We also have a few other people we can draw on, if need be.